Warranty & Crash Care

Please fill out the Product Warranty Request Form.

What You’ll Need:

• Photos of your product – Clear images help us assess the damage and determine the best solution.

What Happens Next?

1. Once you submit the form, you will receive a confirmation email.
2. Our team will review your request and determine if your product is repairable or needs to be replaced. 
3. We’ll contact you with the next steps, including where to send your gear if applicable.

‘Limited' means that it doesn't cover:

• Wear & tear
• Neglect/misuse/abuse
• Aesthetics
• Sun degradation
• Crash damage
• Modification and/or use for a purpose other than for which the item was designed.

‘Lifetime’ refers to the practical lifespan of the bag or hard part. All things wear out eventually. How long depends on the rider, the type of riding, the amount of use, and how well the bags are cared for. If your Mosko product fails, we’ll be happy to review the overall condition, and determine whether a specific component has failed prematurely. In other words, if the whole product is in decent shape, but one piece or part has failed early, that will be covered. If everything is beginning to wear out, it's time to buy a new one. By taking good care of your bags you can ensure a much longer life.

Officially, our warranty only applies to purchases made directly through Mosko Moto. However, please contact us about your issue, and we will do our best to help you out.

All products that we resell from other manufacturers come with their original manufacturer’s warranty, and in general, warranty-related issues should be addressed with the manufacturer. However, if you have a problem with anything we sell, we’d like to hear about it, so please don’t hesitate to let us know.

We split the shipping: You pay to send it to us, and we’ll cover sending it back.

The whole process can take between 1-3 weeks, plus shipping time on top of that. We use local technicians and 3rd party facilities for many of our repairs, and we inspect their work before sending your product back to you. However, we don’t want you to miss your trip. Let us know if you need it by a specific date. We can probably accommodate, but someone will have to work late to get it done, so there’s a fee for expedited repairs.

We respect creativity. However, if we determine that your modification contributed to the failure, then it does not qualify for warranty service.

Yes. We want your gear to last as long as possible, so we'll be happy to repair it at a reasonable cost. Please contact usfor more information.

Sure! Check out our replacement parts and repair materials page. If it's more cost-effective or convenient to have your gear repaired locally, we may be willing to reimburse you for the cost. Please contact us in advance of the repair to confirm. You will not void your warranty, but if the repair includes modification that leads to other damage, that won't be covered under warranty.

No. We usually require that you send your product to us for warranty service.

If your product has been damaged in a crash, you may be eligible for our Crash Care Program. To begin, please fill out the Crash Care Request form. 

What You’ll Need:

• Photos of your product – Clear images help us assess the damage and determine the best solution.
• Details of the incident – A brief explanation of what happened leading up to the damage.

What Happens Next?

1. Once you submit the form, you will receive a confirmation email.
2. Our team will review your request and determine if your product qualifies for a Crash Care discount or repair.
3. We’ll contact you with the next steps, including where to send your gear if applicable.

• Normal wear and tear is not covered.
• Only Mosko-branded luggage and apparel are covered.
• Your gear must be clean, or you will be assessed a cleaning fee. Dirt damages sewing machines, and we'd rather not handle your dirty laundry.
• You must be the original purchaser. We need to be able to find your order in our system.
• You get one claim per purchase.
• Any modifications won’t void a warranty unless the modification caused the failure.
• You pay for shipping to us or our designated repair facility. We’ll cover shipping back to you.
• If it’s not practical to repair it, you'll be offered a 50% off discounted replacement instead.
• Repairs will be ‘Functional’ as explained below.

You will receive a RA # after submitting the Crash Care Request form. We’ll use this number to identify your claim. Please be sure to write it on your return shipment.

Mosko will determine which makes more sense: a free repair, or a discounted replacement. We’d prefer to repair your item, but if doing so would be impractical, we’ll replace it with a new one at a discounted rate – identical if available, or comparable if not.

Our Crash Care Program is intended to help out riders who have an unfortunate incident. It does not cover normal wear & tear or cosmetic damage. It covers damage that prevents you from using your gear the way it was intended. Please don't abuse this coverage; we'd be forced to scale it back or eliminate it altogether. We encourage you to repair minor damages yourself. Check out our replacement parts and repair materials page.

‘Functional’ means the repair will be strong, and it will restore at least most of the original functionality. It might not look factory-original, but it’ll work. For example; replacing an entire panel in a waterproof jacket is extremely expensive, and sometimes it isn’t even possible. Every seam is taped and sometimes bonded, and many layers of material are often involved. Opening these up can compromise the integrity of surrounding material. Patching, on the other hand, is simple. It’s also 100% waterproof and durable, with fully taped seams on all waterproof patches. We’ll try to match colors, but patches are visible. Wear them with pride.

You're still covered. Just like in the US, you must pay shipping to our US-based repair facility, and we'll pay for the return shipping back to you. However, if there are import/export duties & taxes involved, it will be your responsibility to cover those costs in both directions.

Sure! Check out our replacement parts and repair materials page. If it's more cost-effective or convenient to have your gear repaired locally, we may be willing to reimburse you for the cost. Please contact us in advance of the repair to confirm. You will not void your warranty, but if the repair includes modification that leads to other damage, that will not be covered under warranty.

Please try not to do that. It’s totally avoidable, and we explain how in our product descriptions and videos. However, if this is how you want to use your one free pass, we're cool with it.

Yes.

We want to help you out because we've had it happen; it was secured to the tail rack 40 miles back, but somehow it pulled a Houdini along the way. Normally, we require you to send your damaged gear to us for Crash Care service, but give us a call, and have your facts straight. We might ask for a polygraph, photographic evidence, and character references – and we still might say no. But we might help you out.

We split the shipping. You pay to send it to us, and we’ll cover sending it back.

The whole process can take between 1-3 weeks, plus shipping time on top of that. We use local technicians and 3rd party facilities for many of our repairs, and we inspect their work before sending your product back to you. However, we don’t want you to miss your trip. Let us know if you need it by a specific date. We can probably accommodate, but someone will have to work late to get it done, so there’s a fee for expedited repairs.