Interested in a job/career at Mosko Moto? - You're in the right place.

Welcome to the Mosko Careers page. We don't hire too often, but when we do, job postings and career opportunities are listed here. 

 Please read descriptions carefully and reach out to the appropriate contact listed within each posting below.

Thanks! We look forward to hearing from you!

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(last updated 11/15/2021)

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Job Title:
Customer Service Representative

Description:
Mosko Moto is hiring!

Are you an extroverted gearhead, who loves the culture of moto? Or an outgoing adventurer, who has yet to experience exploration by motorbike? Either way, we might be your people!

We’re a company of 16 enthusiasts, and we’re looking for a full-time Customer Service/Warranty person. You’d be joining a small team that acts as the first point of contact for our customers, responding via email, phone, chat, and in-person appointments.

Here’s some more info about us - who we are, what we’re about, and why we’re obsessed with adventuring by motorcycle:
https://moskomoto.com/pages/team
https://moskomoto.com/pages/our-mission

Ideally, you’re already an active member of the ADV moto community, have CS or Retail experience, and live in the Columbia River Gorge (or want to relocate). We might be flexible on some of that stuff, but we will need you to be focused & organized, a great communicator, and capable of juggling a fast-paced small business environment.

Responsibilities include, but are not limited to:
- Develop & maintain a deep knowledge of Mosko Products, dual-sport motorcycles, and the sport of ADV riding.
- Develop & maintain a strong technical knowledge of our website, e-commerce backend systems, and communication systems.
- Act as a first contact point for all customer inquiries via email, phone, chat, and showroom appointments.
- Work closely with the CS team - which is split between the US and EU - as well as R&D and Marketing, to communicate customer inquiries, feedback, and issues.
- Creatively and efficiently problem-solve operational issues with our e-commerce platform, our warehouses, and shippers.
- Manage customer returns, exchanges, and warranties by processing requests in a timely manner
- Fulfill other Administrative, Customer Service, and Sales duties as assigned.

Qualifications:
- 1+ Years of Customer Service, Sales, or Retail experience
- Fluency in a second language is a plus

Position Requirements:
- Local residence in the Columbia River Gorge, and/or willingness to relocate or work remote from the Portland area.
- Strong phone contact handling skills and active listening
- Strong keyboarding and computer acumen
- Ability to multitask, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Availability to work extended hours during the busy/peak/holiday seasons. Some travel for trade shows may also be required.
- Readiness to share perspectives, follow directions, learn, and be a team player
- Organized & thorough, but efficient approach to work

Benefits:
- 2 weeks PTO, Holiday, and Sick Day Pay
- Moto Flex Time
- Team Building Trips (overnight company rides)
- Health Insurance
- Employee Discount
- Dog-friendly office

Please respond to this post with a cover letter and resume.

Email: resumes@moskomoto.com

Mailing Address:
Mosko Moto LLC
185 NE Snohomish Ave. Ste 2546
White Salmon, WA 98672