Your order is important to us! We make every effort to deliver your order in a timely manner.

Before you place your order, however, please read through the various delivery options and pick the method that best suits your needs.

Questions? Send us a quick email to moskomoto@moskomoto.com and we’ll get you an answer promptly.

Please note that shipping and delivery times stated are business days and do not include weekends or holidays, as we are CLOSED.

We ship out of Portland, OR, and most orders are shipped 1-2 days after we receive your order.

Orders received on Fridays after 11 a.m. PST, or over the weekend, will process and ship on the following Monday or business day. 

US Shipping Methods:

Ground: UPS Ground or USPS First Class Mail

  • West Coast/Rocky Mtn Region – 2/3 business days
  • MidWest & South – 4/5 business days
  • East Coast/NE – 5/7 business days


UPS 2nd Day Air: Delivers 3rd business day—orders must be received by 11a PST for same day shipping.
UPS Next Day Air: Delivers next business day—orders must be received by 11a PST for same day shipping.
Priority Mail: US Postal Service / 3–4 business day delivery

**Please select USPS when shipping to Alaska, Hawaii or to a PO/APO Box**

We make every effort to ship UPS 2-Day Air, UPS Overnight and USPS Priority Express requested orders, the same business day we receive them.  To ensure this service, expedited orders must be received at Mosko Moto by 11a PST.

For UPS shipping timelines info, please check out this link à  http://www.ups.com/maps

International Shipping & Customs (including Canada)

All international orders ship via USPS International Priority.

We offer a special $50 Flat Rate Shipping for orders of $399 or more. This option is offered during the check-out process.

Customs: Please account for the additional time that the customs office in your country may flag and hold your package; this can be anywhere from 5-20 business days depending upon the country.

International Tracking Info:

USPS turns over your package to YOUR Country's government run postal system, so please check with them first if you need to coordinate a drop-off or pick-up.

It generally takes 8 to 12 business days to ship from us to you. Tracking for your package may stagnate for several days as it sits in your country's customs.

If you are having trouble receiving your package, please take the following steps first:

  1. Check your tracking and see if it's still in customs or with the local postal system. 
  1. Contact the customs facility for the country and/or the local postal system. The local postal carrier might be trying to drop your package and is not having success.
  1. Please email us if neither customs or the postal system can help you.

VAT/Import Taxes:

All international customers are responsible for paying for VAT from their country.

It is the buyer's responsibility to know and understand the customs laws regarding the country of delivery.

Due to U.S. export laws, we list the value of all shipments at their actual cost and cannot alter the value of shipmentsAdditionally, we have no control over the time shipments may spend in Customs Inspection.

If your shipping address isn’t recognized by our systemplease email us for assistance at moskomoto@moskomoto.com

South American / South African customers:

Please consider researching and using a "Shipping Partner" for your shipping needs. They can provide you with an address located in either California or Florida and ensure the speedy, inexpensive and reliable delivery of your package. We've experienced problems shipping to countries like Argentina, Brazil, or South Africa.

 

Returns

Items can be returned within 30 days of purchase for any reason as long as they are in their original, new condition without dirt or scuff marks. All returns must be pre-approved before sending. Returns can take up to 3 weeks to process– this time period includes the transit time for us to receive the return and the time it takes us to process the return once received.

Please contact us via email at moskomoto@moskomoto.com and we will respond with an email confirming the return.

Please provide pictures of the return in the email. Please print and include that email with your return shipment (or original order paperwork) so we can be sure you get credit. Missing paperwork will result in a slower turnaround time for return processing. Shipping fees are non-refundable, return shipping is the responsibility of the buyer.

Refunds  

Once we have received and processed your return you will receive a refund. It can take several weeks to process returns and check them back into inventory once received (not including the time it takes to receive return from shipper). Once a return has finished being processed we will complete the refund. Please note that it may take several days for the refund to post to your account depending on your bank. 

Please contact us for the proper method and address for shipping back your return at moskomoto@moskomoto.com 

We Make Emails Too