Frequently Asked Questions
Q: What is your logo?
It's the Basilisk Lizard, which lives in Central America. They're called the "Jesus Christ Lizard" because they literally run across the surface of the water without sinking.
Q: Where does the name "Mosko" come from?
Mosko is an abbreviation of "Mosquito Coast" (aka "La Moskitia"), a region in Eastern Honduras that played an important role in the founding of our business (Our Story).
Q: Will item X fit my bike/rack?
Check our Fitment Page for information on racks. It's also worth searching our advrider.com thread as well to see if anyone else has asked the same questions. There are so many different rack/bike combinations that we haven't had a chance to inspect them all in person yet. If it's not already covered on our Fitment Page, send us a pic of the bike/rack and some measurements and we will do our best to give you an opinion about fitment.
Q: Do you ship internationally?
Yes, absolutely, we ship direct to international customers. We even subsidize the shipping for you with a flat-rate shipping option that is less than what it actually costs us. By shipping direct to international customers, we can deliver the item to your door for a price (including duties/freight) which is lower than what a distributor would have to charge. Check out our shipping page for more information
Q: Can you understate the value of my international shipment to avoid duties and taxes?
We can't do this. We don't want to get sideways with the tax man.
Q: What is your warranty policy?
We have a Limited Lifetime Warranty on all our products. Check the Warranty page for more information.
Q: I just got my Backcountry 40L Duffle, how do I pack/close it?
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Q: I'm a Dealer, Distributor, or Webstore, can I stock your products?
Thanks for your interest. We do not sell through dealers/distributors at this time, because there's not enough margin in our products to support a retail markup. We only sell direct via our website. In order to put your hands on the bags to see them yourself please see our event page, or contact a Mosko Nomad near you - they’re happy to answer questions, and if you’re close enough, maybe even meet with you.
Q: Do you have a retail store? Currently we do not have a retail space. We are based in White Salmon, Washington where we have a design shop. You’re welcome to stop by our shop if you’re ever in the area where we have prototypes, but nothing in-stock to purchase directly. Our inventory is stored at our warehouse in Portland, Oregon. Again, we do not have any inventory in stock at our office here in White Salmon – only prototypes and some of our product line for testing
Q: Can I send payment via a paper check? We accept payment via cash, credit card, and PayPal. We are not setup to process paper checks.
Q: Do you have Will Call to pick up orders at your warehouse in Portland?
Yes, we sure do! Please email us at firstname.lastname@example.org, and we’ll tell you how it goes.
Q: I have a warranty issue. What should I do?
Please email us several pictures (close-up and medium shots) so we can quickly determine what the best course of action would be to help you. Send pictures to: email@example.com and place: ‘Warranty’ in the subject line.