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Frequently Asked Questions

Not getting the answers you need?
Give us a shout!

moskomoto@moskomoto.com

509-281-3211

185 NE Snohomish Ave. Suite 2546
White Salmon, WA 98672



FAQ
Can I make changes to my order after it has been submitted?

We cannot make changes to your order after your order has been placed in most cases, however there is a chance if you contact us within a couple of hours of placing your order.  Please email moskomoto@moskomoto.com or call us at 509-281-3211……no guarantee, but worth giving us a try :)

Do you ship internationally?

Yes, we ship all over the world.  We now have an additional shipping facility in Amsterdam for those who live within the EU!

When will my order ship, and when will it arrive?

Depending on the time of day you place your order, it may take up to 2 businessdays to assemble, package and ship your order.  Shipping arrival may be affected by observed holidays or carrier peak periods.

Please refer to the timetable included above in ‘Shipping Information’ for specific timelines based upon region.

Once your package is shipped, you’ll be emailed a tracking number.  Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities, so we recommend checking back roughly 1-2 business days after you have placed your order.

What is Affirm?

Affirm is a popular 3rd party issuer of loans for making online purchases. We added Affirm after receiving a number of requests for it, mostly from customers who'd recently financed a new bike and wanted a similar payment plan for the big accessories. No, this isn't a scheme for us to increase profits. We actually pay a small % of each sale to Affirm, for the ability to offer this service.

We'll have more information up here soon, but please check out Affirm's website in the meantime: https://www.affirm.com/

Do you offer a Military or Veteran Discount?

We are not offering Military Discounts at this time

How do I get my tracking info?

When your order ships, we send you an email or a text with tracking information which can be referenced.  You can also look up your order status and tracking info anytime through our Order Status page.

Can I place an order for a backordered item?

Currently, we are unable to place orders for items that we do not have in stock. 

Do Gift Cards Expire?

You’re in luck!  Our Gift Cards never expire. 

Lost your gift card or can’t find it? Please email us at moskomoto@moskomoto.com

How much will shipping cost me?

The easiest way to provide a shipping quote, is for you to place an order on our site.  Once you have added your shipping/billing information, we will provide you with shipping quotes/options.

International Shipping:

Any order over $399.99 will receive a flat rate of $50 shipping.

Do you offer will-call?

*Note: Due to COVID 19, our Portland warehouse is currently not offering will-call service. We apologize for the inconvenience, and we hope this will change soon.

Yes, we do offer Will-Call at both our Portland, OR and Amsterdam, ND locations.  You will need to email or call us directly to place your order so that we can process it with a Will-Call request, and contact our shipping facility with this info.

Do you ship to PO Boxes/APO Addresses?

Yes, we do ship to PO Boxes / APO Addresses – you MUST choose USPS as your shipping method when shipping to a PO/APO Box, as UPS will not deliver to these locations.

What is your logo?

It's the Basilisk Lizard, which lives in Central America.  They're called the "Jesus Christ Lizard" because they literally run across the surface of the water without sinking.

Where does the name "Mosko" come from?

Mosko is an abbreviation of "Mosquito Coast" (aka "La Moskitia"), a region in Eastern Honduras that played an important role in the founding of our business (Our Story).

Will item X fit my bike/rack?

Check our Fitment Page for information on racks.  It's also worth searching our advrider.com thread as well to see if anyone else has asked the same questions.  There are so many different rack/bike combinations that we haven't had a chance to inspect them all in person yet.  If it's not already covered on our Fitment Page, send us a pic of the bike/rack and some measurements and we will do our best to give you an opinion about fitment.

Can you understate the value of my international shipment to avoid duties and taxes?

We can't do this. We don't want to get sideways with the tax man.

What is your warranty policy?

We have a Limited Lifetime Warranty on all our products.  Check the Warranty page for more information.

I just got my Backcountry 40L Duffle, how do I pack/close it?
I'm a Dealer, Distributor, or Webstore, can I stock your products?

Thanks for your interest. We do not sell through dealers/distributors at this time, because there's not enough margin in our products to support a retail markup. We only sell direct via our website. In order to put your hands on the bags to see them yourself please see our event page, or contact a Mosko Nomad near you - they’re happy to answer questions, and if you’re close enough, maybe even meet with you.

Do you have a retail store?

Currently we do not have a retail space. We are based in White Salmon, Washington where we have a design shop. You’re welcome to stop by our shop if you’re ever in the area where we have prototypes, but nothing in-stock to purchase directly. Our inventory is stored at our warehouse in Portland, Oregon.  Again, we do not have any inventory in stock at our office here in White Salmon – only prototypes and some of our product line for testing

Can I send payment via a paper check?

We accept payment via credit card and PayPal. We are not setup to process paper checks or cash.

I have a warranty issue. What should I do?

Please email us several pictures (close-up and medium shots) so we can quickly determine what the best course of action would be to help you. Send pictures to: moskomoto@moskomoto.com and place: ‘Warranty’ in the subject line. Also check out our Warranty policy here.

Warranty and Crash Replacement

We offer an industry-leading limited lifetime warranty on all our sewn seam bags, and a two year warranty on welded seam bags. Contact us for discounted crash replacement pricing.

Learn More

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