Not getting the answers you need?
We cannot make changes to your order after your order has been placed in most cases, however there is a chance if you contact us within a couple of hours of placing your order. Please email firstname.lastname@example.org or call us at 509-281-3211……no guarantee, but worth giving us a try :)
Yes, we ship all over the world. We now have an additional shipping facility in Amsterdam for those who live within the EU!
Depending on the time of day you place your order, it may take up to 2 businessdays to assemble, package and ship your order. Shipping arrival may be affected by observed holidays or carrier peak periods.
Please refer to the timetable included above in ‘Shipping Information’ for specific timelines based upon region.
Once your package is shipped, you’ll be emailed a tracking number. Tracking numbers may take up to 24 hours to appear on the carrier’s site while the package is delivered to their shipping facilities, so we recommend checking back roughly 1-2 business days after you have placed your order.
Affirm is a popular 3rd party issuer of loans for making online purchases. We added Affirm after receiving a number of requests for it, mostly from customers who'd recently financed a new bike and wanted a similar payment plan for the big accessories. No, this isn't a scheme for us to increase profits. We actually pay a small % of each sale to Affirm, for the ability to offer this service.
We'll have more information up here soon, but please check out Affirm's website in the meantime: https://www.affirm.com/
We are not offering Military Discounts at this time
When your order ships, we send you an email or a text with tracking information which can be referenced. You can also look up your order status and tracking info anytime through our Order Status page.
Currently, we are unable to place orders for items that we do not have in stock.
You’re in luck! Our Gift Cards never expire.
Lost your gift card or can’t find it? Please email us at email@example.com
The easiest way to provide a shipping quote, is for you to place an order on our site. Once you have added your shipping/billing information, we will provide you with shipping quotes/options.
Any order over $399.99 will receive a flat rate of $50 shipping.
*Note: Due to COVID 19, our Portland warehouse is currently not offering will-call service. We apologize for the inconvenience, and we hope this will change soon.
Yes, we do offer Will-Call at both our Portland, OR and Amsterdam, ND locations. You will need to email or call us directly to place your order so that we can process it with a Will-Call request, and contact our shipping facility with this info.
Yes, we do ship to PO Boxes / APO Addresses – you MUST choose USPS as your shipping method when shipping to a PO/APO Box, as UPS will not deliver to these locations.
It's the Basilisk Lizard, which lives in Central America. They're called the "Jesus Christ Lizard" because they literally run across the surface of the water without sinking.
Check our Fitment Page for information on racks. It's also worth searching our advrider.com thread as well to see if anyone else has asked the same questions. There are so many different rack/bike combinations that we haven't had a chance to inspect them all in person yet. If it's not already covered on our Fitment Page, send us a pic of the bike/rack and some measurements and we will do our best to give you an opinion about fitment.
We can't do this. We don't want to get sideways with the tax man.
We have a Limited Lifetime Warranty on all our products. Check the Warranty page for more information.
Thanks for your interest. We do not sell through dealers/distributors at this time, because there's not enough margin in our products to support a retail markup. We only sell direct via our website. In order to put your hands on the bags to see them yourself please see our event page, or contact a Mosko Nomad near you - they’re happy to answer questions, and if you’re close enough, maybe even meet with you.
Currently we do not have a retail space. We are based in White Salmon, Washington where we have a design shop. You’re welcome to stop by our shop if you’re ever in the area where we have prototypes, but nothing in-stock to purchase directly. Our inventory is stored at our warehouse in Portland, Oregon. Again, we do not have any inventory in stock at our office here in White Salmon – only prototypes and some of our product line for testing
We accept payment via credit card and PayPal. We are not setup to process paper checks or cash.